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Move-out cleaning pricing is based on the property details you provide during booking. If conditions on site differ significantly — heavy trash, excessive clutter, biohazards, or construction debris — we will contact you before continuing and any added charge will be agreed in advance.
Water and electricity must be available at the property on the day of service. If utilities are off, we may need to reschedule.
You may cancel or reschedule at no charge up to 48 hours before your arrival window. Within 48 hours, a portion of your payment may be retained to cover the reserved crew time.
If our team cannot access the property at the scheduled time and we are unable to reach you, the visit is treated as a same-day cancellation.
If something was missed, contact us within 24 hours of your clean and we will return to correct it at no additional cost.
